Waiting tables is hard work. It requires skills that people who have never worked in a restaurant wouldn’t understand. That’s why not everyone is suited for a life as a waiter (though clearly some without these special abilities are nevertheless employed by restaurants all over). It’s also why the system of tipping waiters for the quality of their service works. Give good service, get a better tip.
The problem is, the guest doesn’t always go along with that reasoning. Tipping in America is not mandatory and the percentage the guest applies to the final check is discretionary and, at least officially, nonarguable. Because of that, servers go to work every day not knowing if they will be fairly compensated for their hard work.
A restaurateur in Pittsburgh is putting an end to that uncertainty. As reported in this article from Next Pittsburgh, Bar Marco will begin paying its servers a base pay of $35,000 a year, plus offer health benefits and private shares in the business. Co-owner Bobby Fry says he will do this without adding a service charge to guest checks or raising prices substantially.
But, I can hear you saying, if the servers don’t have to be friendly and efficient to try to earn a better tip they won’t put in the extra effort to provide a good dining experience. Possibly — anyone who has been to Europe and been waited on by officious, unsmiling waiters might expect to see the same thing here with a policy like this. But considering that Bar Marco is being inundated with job applications following this announcement, I have to believe that the these positions will be treated the same as those in other professions, and the managers will have the final say: Do a good job or we’ll find someone who will.
What do you think? As a guest, would you like to frequent a restaurant with a no tipping policy? And what about you servers — would you rather have a guaranteed wage with benefits? Leave your comments below.