Cooper’s Hawk Winery & Restaurant would love to sell you some wine-related gewgaws. Visitors enter and exit through a gift shop where they can buy corkscrews, coasters, and candles that look like glasses of wine. They’d also like to have you buy some tastes of the wines the company produces at its Arlington Heights, Illinois, winery; there’s a tasting-room feature in the gift shop, as well.

But I’m not convinced they’re all that serious about being a restaurant and providing a positive guest experience. On my recent visit I was subjected to one fail after another, and although a manager finally stepped up and did the right thing, enough ill will had been created by that point to prevent me from returning.

The final straw was the late delivery of a cold entree. Check, please! I cannot recommend this restaurant at the present time.