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Let’s Improve the Quality of Restaurant Service

Written By Scott Joseph On May 1, 2019

Training course header

It’s well documented that good service is one of the most important keys to increasing check averages and creating repeat traffic. Diners are also more likely to frequent a restaurant with exceptional service even if the food is only modest.

So why don’t more restaurants train staff to be better servers?

A lack of resources? A lack of time? A lack of knowledge?

Scott Joseph’s Server Training Course is an online resource that teaches your staff the skills to become better servers. It’s comprehensive and affordable, and servers can complete the course at their own pace on a computer, tablet or smartphone. The subject is taught in video modules that include quizzes to aid knowledge retention.

The course is taught by Scott Joseph, who for more than 30 years has been critiquing competent, poor and exceptional service. He knows that a well-trained server can insure that your guests leave happy and want to return.

Modules for the course include:

  1. Types of Restaurants
  2. Types of Menus
  3. Types of Service
  4. Restaurant Hierarchy
  5. The Role of the Server
  6. Qualities of a Good Server
  7. Restaurantspeak
  8. Setting the Table
  9. Basics of Proper Service
  10. Chronicle of the Guest Experience
  11. Learning (and Unlearning) How to Speak to Guests
  12. The Art of Upselling to Increase Check Average
  13. What a Critic Looks For

Also included: The Diner’s Bill of Rights: A list of what a guest should expect from the staff of a restaurant (and what should be expected of the guest, too).

In addition, the course can be customized to meet the specific needs of your restaurant.

Click here to preview the course. For group and customization pricing, contact us.

[email protected] or call 407-374-3628

Scott Joseph’s Orlando Restaurant Guide | P.O. Box 568344 | Orlando | FL | 32856

We hope you find our reviews and news articles useful and entertaining. It has always been our goal to assist you in making informed decisions when spending your dining dollars. If we’ve helped you in any way, please consider making a contribution to help us continue our journalism. Thank you.

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