It’s well documented that good service is one of the most important keys to increasing check averages and creating repeat traffic. Diners are also more likely to frequent a restaurant with exceptional service even if the food is only modest.
So why don’t more restaurants train staff to be better servers?
A lack of resources? A lack of time? A lack of knowledge?
Scott Joseph’s Server Training Course is an online resource that teaches your staff the skills to become better servers. It’s comprehensive and affordable, and servers can complete the course at their own pace on a computer, tablet or smartphone. The subject is taught in video modules that include quizzes to aid knowledge retention.
The course is taught by Scott Joseph, who for more than 30 years has been critiquing competent, poor and exceptional service. He knows that a well-trained server can insure that your guests leave happy and want to return.
Modules for the course include:
- Types of Restaurants
- Types of Menus
- Types of Service
- Restaurant Hierarchy
- The Role of the Server
- Qualities of a Good Server
- Setting the Table
- Basics of Proper Service
- Chronicle of the Guest Experience
- Learning (and Unlearning) How to Speak to Guests
- The Art of Upselling to Increase Check Average
- What a Critic Looks For
Also included: The Diner’s Bill of Rights: A list of what a guest should expect from the staff of a restaurant (and what should be expected of the guest, too).
In addition, the course can be customized to meet the specific needs of your restaurant.
Click here to preview the course. For group and customization pricing, contact us.
[email protected] or call 407-374-3628
Scott Joseph’s Orlando Restaurant Guide | P.O. Box 568344 | Orlando | FL | 32856